Privacy Policy

At Powell Craft, we will always keep your data safe + secure.

You decide what + how you hear from us

PROTECTING YOUR PRIVACY

At Powell Craft, we are committed to protecting our customers and site visitors information. We totally appreciate and respect how important privacy is. Please read the following policy to find out how we might use your information. If you have any questions about how we protect your privacy, drop us a line at retail@powellcraft.co.uk

The privacy policy will give you the following information

  • How we use your information
  • Sharing your information
  • Marketing newsletters
  • Keeping your information
  • Your rights
  • Cookies
  • How to contact us

HOW WE USE YOUR INFORMATION

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it. You don’t have to give us your information but unfortunately, if you don’t you may not be able to purchase from our site. For us to provide an excellent customer service we need to

Your name and contact details

How we use your name & contact details Why?
Deliver your purchases to you We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)
Send you service messages by e-mail or phone on order updates A essential part of being able to provide a top-notch service. Keeping you up-to-date on when your order is coming
Sending you information by email or post, about our new products and services To keep you up to date. We only send this with your permission. You can amend your preferences in accounts
Fraud prevention and detection To prevent and detect fraud against either you or POWELL CRAFT – unfortunate, but absolutely essential
Showing you POWELLCRAFTBOUTIQUE.COM adverts whilst you browse our online shop Keeping you up-to-date with latest products and deals
Finding out what you and other customers like We want to keep ahead of the game and make sure we are offering you what you want

Your payment information

This means your card’s security/CVV code. We never keep copies of customer’s payment details

How we use your payment information Why?
Take payment, and give refunds Essential part of being able to provide you with a service. We can’t send you products until a payment is made.
Fraud prevention and detection To prevent and detect fraud against either you or POWELL CRAFT. We do this by checking AVS and CVV via Braintree

Information about your phone or laptop, and how you use our website and app

The information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app Why?
Improve our website and set default options for you (such as language and currency) To give you the best possible shopping experience and to make sure our online shop works on whatever devices you want to view it on (from tablets to computers to mobiles)
Protect our website To prevent and detect fraud against either you or POWELL CRAFT and to meet our legal obligations about looking after your data

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions Why?
Run the survey, competition or promotion We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Sharing Your Information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Marketing Newsletters

If you have said we can, we’ll send you marketing newsletters, by email or post, to keep you aware of what we’re up to.

You can opt-in/opt-out of receiving newsletters at any time. If you want to stop receiving marketing newsletters you can do the following. . .

  • Change your preferences in your ‘account’
  • By clicking the ‘unsubscribe’ link in any email
  • By emailing retail@powellcraft.co.uk with the subject line ‘unsubscribe’. Please allow up to 5days for this to be processed.

***Please note that stopping marketing messages, will not stop service updates (i.e order status)***

Keeping Your Information

We keep information for as long as you have an account with us. All invoicing is kept for 7 years for HMRC.

Your Rights

Here are your rights with regards to personal information

  • The right to be informed how your personal information is being used (like this privacy policy)
  • The right to access the personal information we hold about you
  • The right to the correction of any inaccurate personal information we have of you (a majority of this can be updated in ‘accounts’)
  • The right to stop receiving any direct marketing newsletters. Please see how to do this by going to ‘Marketing Newsletters’ section
  • The right to request that we delete your data, or stop processing or collecting it.
  • The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

Any questions? Please email retail@powellcraft.co.uk

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. To find out more information please visit our ‘Cookie’ policy

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: retail@powellcraft.co.uk

By Phone: +44 (0)1726 812794

We reserve the right to make changes to this policy. Any changes to this policy will be posted.